FAQ

FAQ

Important – Avoid Fraud & Scams

Pemberton & Associates is a Manchester company and only use email addresses such as consumerclaimline.co.uk and pemberton-associates.legal
If you receive any unsolicited communication or think there is something suspicious, please contact us on 0161 2505060.

Find out if your Loan or Credit Card Has PPI

Without Any Upfront Fees!

Fill Form

To start your enquiry contact The Consumer Claim Line using our online form.

Call Back

We’ll call you to discuss your accounts and provide you with your claim pack
via email or post

Sign Your Agreement

View Our Online
CFA Agreements

Process

We then manage the whole claim process
upon receipt of your forms.

Our Average Client Receives:

£0
Average Refund Aug 2017
£0
Largest Store Card Refund

We Successfully Claim Back PPI Without Upfront Fees

If you are unsure who you’ve held accounts with, or no longer have any documents, we will still conduct and investigation for you!
After all, its your money!

Barclays


Capital One


Halifax


Lloyds


Egg


Black Horse

MBNA


Natwest


Royal Bank of Scotland


Santander


Barclaycard


Shop Direct

What we’ll do for you

Consumer Claim Line is a regulated by the Claims Management Regulator in respect of Claims Management Activities. CRM33505

  • Full Assessment Of All Your Accounts
  • Establish Any Claims You May Not Be Aware Of
  • Handle Your Claim From Start To Finish
  • No Upfront Fees

Establish Potential Claims In 48 Hours

We are now able to assess your accounts and establish potential claims in as little as 48 hours of receiving your documents.

Even if you are unsure who you have had accounts with, our processes allows us to establish accounts that you may have even forgotten about.

Unsure If You Paid PPI?

Or unsure who you had accounts with? We can find out for you!

Call us on:
0333 577 3777

Why use Consumer Claim Line

Our aim is to provide the best service at all times

We’ll Check Your Accounts

Even if your unsure whom you’ve held accounts,
our process allows us to establish lenders you’ve held accounts with.

Success Basis*

We work on your claim on a success basis
subject to you not cancelling your claim

Keeping You Informed

We’ll provide you updates via SMS, Email, Letter and Telephone as your claims progress

We’ll Prevent Delays!

Our internal systems with numerous banks and lenders means we prevent delays in processing your claims.

Simple Process

Forget the technical terms like ‘FCA Disp 1.6’
We make it easy for you to understand

Online Customer Support

There is nothing worse than waiting.
So we’ve made it possible to chat to us online

Surely you’ve heard of Payment Protection?

Payment protection insurance which is also known as PPI, is also widely called credit insurance, loan repayment insurance or credit protection insurance, is an insurance product that enables consumers to insure repayment of credit if the borrower becomes ill or disabled, loses a job, dies, or faces other circumstances that may prevent them from earning income to service the debt.
It is not to be confused with income protection insurance, which is not specific to a debt but covers any income. PPI was widely sold by banks and other credit providers as an add-on to the loan or overdraft product.
Payment Protection Insurance has been the subject of much controversy of late, and with a good reason. PPI is an optional extra that can be added to loans and credit cards, and in some instances, bank accounts that looks to aid those who fall into difficult circumstances. While the service does indeed serve a purpose, it wasn’t always sold to banking customers in the right way.

Some customers may have agreed to the service without it being fully explained, whereas others may not even be aware they ever had PPI in the first instance.

Many people don’t even make the initial enquiry as to whether they’re due a Payment Protection Insurance refund or not, because they remember agreeing to the service, and, therefore, assume it was sold in the right way. Although there are plenty of customers who have benefited from having PPI added to their account, many others were mis-sold the insurance, as it wouldn’t have covered them if the worst case scenario occurred.
There are many reasons why a person may not be eligible or suitable for insurance.

Some of these relate to health, employment status, household income, savings, employer benefits.

This is why it is always worth making the initial enquiries, as many people really don’t know just how much they’re owed due to the mis-selling of payment protection insurance.

Whether you have been mis-sold PPI on your MBNA credit card, or you’re looking to claim PPI from Barclays, many can be dissuaded from making a claim on the assumption their claim will never be considered. However, due to the controversy caused, many financial outlets are actually keen to get their housekeeping in order, and ensure that all refunds are paid as soon as possible.
Of course, the task of making a claim and chasing the progress can be time-consuming for one person alone, especially if they lead a busy work life. However, employing our professional service means that not only do we ensure your case is strong enough to put forward, but we will also ensure that you get a response within the expected time frame detailing just how much you’re owed.
Many people may assume that only a few selected banks have mis-sold PPI, but the truth is that regardless of who you bank with, it is still possible that you could be owed a refund. Our service sees us deal with a number of financial institutes on behalf of our clients daily. These banks include Barclays, Lloyds and MBNA among many others.

Remember, regardless of whether you had PPI in your MBNA credit card, or you’re thinking about claiming PPI from Lloyds, our professional service can undertake the legwork for you, and get you a full refund where it is owed. All you have to do is supply us with whatever details you do have in relation to your account, as well as a signed authority, and you can simply sit back while we liaise with the relevant financial institutions.

Now that we know what PPI is, how it works and how can you determine if you’re owed a refund, let’s talk about someone who can actually help you get your refund.

The answer is Consumer Claim Line. We take responsibility for providing you a professional PPI checking service, paying your lenders for the information to establish any insurance on your accounts, auditing the information received and establishing PPI, how much you have paid in PPI Premiums and whether or not it was mis-sold at the time of sale.

So why chose Consumer Claim Line over other Claims Companies?

We believe in keeping things simple! Not only do we want to keep you informed with regular updates through SMS, Email, Letter of Telephone but we want to act claim back your refund fast! After all, if you was mis-sold PPI, it should be in your pocket, not the the banks!

In addition, through years of experience, we’ve streamlined the full claim processes from making a claim to securing a refund, making the claim process simple for you.

First of all, we don’t charge any upfront fees! In fact, we are against it!

We also work on a Success Basis* which means you won’t pay a penny upfront and if we are not successful in reclaiming your PPI, you won’t incur a fee.
* Subject to not cancelling your claim.

For Example:
If we secured a refund of £2,400.00
Our fee of 30% plus VAT is £720.00
This leaves you with £1,680.00 after our fee has been paid.

How We Establish Your Claim

We make the process as easy as…. 1, 2, 3!

1

Initial Assessment

Once we’ve received your enquiry, we’ll contact you to discuss your potential claims.

2

Documentation

We will then send you your documents to sign and return.

3

Finalise

We’ll provide you with an update in as little as 24 hours upon review of your documents. If we believe you have a claim, we can then look into your potential refunds.

Watch Our Advert

Feat The Voiceover Man

With over £18.76 Billon set aside from Lloyds, Barclays, Royal Bank Of Scotland and HSBC for mis-sold Payment Protection Claims, you could be owed thousands. Watch our advert to see if you can claim!

Client Feedback

  • “We found Consumer Claim Line very good. There was no problem when we rang up.
    They kept us up to date with everything. Nothing was too much trouble.”
    Mr Omerod, client
  • “A very helpful service”
    Mrs Dowling, client
  • “They were ‘persistent’ but glad that they were. So happy with the outcome. All staff were very helpful & friendly.”
    Mrs Wright, client
  • “Very pleased & satisfied. Did a good job and kept me up to speed”
    Mr Sparrow, client
  • “Excellent service. Wouldn’t change a thing”
    Mr Brecknock, client
  • “I gave details of my bank account and Consumer Claim Line did the rest!”
    Mr Okwechime, client

Unsure If You Have A Claim?

If your unsure if you have a claim, or wish to discuss a potential claim or review with one of our advisors, we’re here to help, either on the phone or online.

Contact Us